telephone etiquette role play scenarios

Knowing how to talk on the phone is critical these days as a lot of communication takes place on the phone. You can write several etiquette scenarios on strips of paper that explore matters such as how to ask someone to pass an item or how to properly introduce yourself to a new person. Caller Role Cards . ... Before the class, prepare enough photocopies of the role cards for each pair of learners to try each role-play situation - there are 10 in all.  Repeat the activity using phones or sitting back to back. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. Call Joanne Fisher. Telephone role plays. Put the learners into pairs. You will be assigned one of the following scenarios by the course leader. You have decided to phone a man named “Ken”, whose name you found in an ad in a local newspaper. Comprenez ce qu'est un bus de tourisme et examinez une brochure. Take a message for your co-worker, Elliot Friedman. Receiver Name Tags . Having said this, let’s take a look at some engaging role play activities to help your class prepare themselves for these situations. Call and ask if he/she is satisfied with his/her job. First impressions are the last impressions. Telephone Skills: Role-Play. Your address is LaRoche Ltd., 203 Queen St. West, Ste. Make a new appointment. Bus rouge (visite-guidée de la ville) Red Bus' est une leçon d'anglais lors d'un tour en bus et à la plage. You’d like to know if the students at Evergreen College would be interested in a free visit on May 29th. But this is the basic outline for most business telephone conversations, especially those made to request information or ask for clarification. Below are 6 role-play scenarios for practicing telephone skills. Ms. Anderson: Unfortunately, I'm seeing someone else on Thursday morning. When you left the hospital, Lynn, your discharge educator, mentioned you’d receive a call checking in on things and I’m glad to help with this call. Yet the supervisor, Raj Chauhan, just here six months, wants to have a little “performance discussion” with you. ESL Role-play Cards (Intermediate/Advanced) – Set 1 (Note: Set 2 can be found here: English Telephone Skills Role-Play cards and Set 3 here: Role-play Cards Set 3) ESL role-play cards are great for warm-up, honing communication and negotiation skills, and making a lesson fun. So make them last. Vous pouvez jouer un rôle actif dans divers scénarios. Ask each student read one side of one a role-play card. Answer the phone at XYZ Financial. Ask her to e-mail you a scanned copy at m.wainright@graduate.utoronto.ca or fax it to 416-303-9329. How about 10? May I speak to Mr. Franks, please? Bring!" Role-playing refers to taking parts in a pretend situation to focus on specific English skills. You have no experience but English is your native language. Below are 6 role-play scenarios for practicing telephone skills. Your college offers a variety of courses. He said that a representative from your company might be calling. Task: Chose a partner. Call Elliot Friedman. Your telephone number is 647-735-1259. Below are 7 role-play scenarios which I use in my classes. You need new clients. Call Ken. Mr. Smith: I see. We spoke yesterday about a delivery problem that Mr. Franks mentioned. 3.) aireland. Let’s look at how to shine in your role-play. It only lasts a half-hour or so. Receivers Activity Sheet . Make a new appointment. You have been with your company for 15 years. (2b) Your name is Ken. Prepare by yourself; do not start practicing with a partner. a manager) and asked to deal with an unhappy customer or an employee who is underperforming. For me, and the type of clients I deal with, it’s a bit limited due to the different fields, and subjects. Materials: Caller's Activity Sheet . We weren't able to send it along until this morning. ESL Telephone Role-Plays - Reading, Writing, Listening and Speaking Activity - Intermediate (B1) - 25 minutes. SCENARIOS ANDEXERCISES ... Telephone Role Play fdfcarb. First, decide where you want to go. Role play speaking activities aregreat for freeing students of their inhibitions and encouraging them to have fun with the English language. You are Leon Sawesky, an experienced worker in direct service in one of the largest agencies in the city. You are here. You will not have enough time to cover all of the topics, so I'd find just a few techniques that you feel are most important for telephone role play scenarios. Author: Paul Kaye. Ms. Anderson tells Peter that there was a problem with the _____ from France, but that the earrings should arrive tomorrow morning. Call his office and try to reschedule your appointment to next week. The role-plays cover interactions between a customer and a waiter, and a customer and a friend. Ms. Anderson telephones Diamonds Galore to _____ with Mr. Franks. Your phone number is 647-545-2421, Related Articles: Best Role-plays & Debates of 2011, Best Role-plays & Debates of 2012, Role-plays for Workplace Negotiation, ESL/EFL Telephone Skills Role-play cards copyright Matthew Barton of EnglishCurrent.com. Play a telephone conversation while students read and mimic the call as it plays ... BusyTeacher has over 100 Role Plays worksheets that you can download and use today! STUDY. These strategies include. 401, Toronto. These management role plays enables effective skill building. Try to sell Student A one of the following travel packages: (5a) You are a recruiter for a headhunting company. Use the telephone skills role-play cards you find suitable/interesting. Telephone the doctor’s clinic and speak to the receptionist. Below is the rubric I used for assessing my students. If the person who is requested is not in the office, the caller is asked to. A Telephone English Role-play by Chris Gunn . Role-Plays: The 7 Steps To Role-Play Interview Success. In this useful telephone role-play activity, students practice taking and leaving messages, making and changing arrangements, and confirming information over the phone by role-playing four telephone calls. Below are 7 role-play scenarios which I use in my classes. Call ABC Pet Shop and ask to speak to the owner. Avec « 30 scénarios coquins pour couple », venez vous amuser et casser la routine avec 84 pages de plaisir ! -Speaking on the Phone- Role play receiving and making calls and focus on speaking slowly and clearly, asking who is calling, saying please and to avoid yelling for who is being called. This scenario will allow your new sales hires to get familiar with the most common sales objections they will be faced with on the job. Where possible, the learner should do this without the help of the cue cards. Place the scenarios in a hat and shake them up. Mr. Smith: No, it looks like he's free then. It has good reviews, so you would like to call there to make a reservation. Next, they _____ a meeting between Ms. Anderson and Mr. Franks. Your shop is open on Saturdays and Sundays from 11-8 p.m., not 10-6 p.m. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning. The following business telephone conversation can be used as a role-play in class to introduce a number of standard phrases to practice telephoning in English. First, think of questions you want to ask about the course and school. Created by. Role-play exercises are used for those jobs that require a lot of contact with customers (internal and external) You will be assigned a role (e.g. You are a web designer. Your restaurant is not doing too well. (1a) You have an appointment tomorrow with your dentist, Dr. White, at 8 am. En partenariat avec La Revue des vins de France, il suffit de scanner une bouteille de la sélection Carrefour pour consulter les informations techniques du vin, ses origines, les accords mets-vins … et des vidéos exclusives. English.. Like the flexibility of these instruction/directions.. Knowing how some cultures are very conservative about online conversation…these seem interesting without being hotlines that get students into hot water…. Ms. Anderson (sales representative Jewels and Things): ring ring...ring ring...ring ring...Mr. Smith (Secretary): Hello, Diamonds Galore, this is Peter speaking. Ms. Anderson: Certainly, what is he doing on Thursday afternoon? Before doing these role-plays, you should teach your students some expressions for taking messages on the telephone. One of your most popular courses is its writing course. ESL Role-play Cards (Intermediate/Advanced) – Set 1 (Note: Set 2 can be found here: English Telephone Skills Role-Play cards and Set 3 here: Role-play Cards Set 3) ESL role-play cards are great for warm-up, honing communication and negotiation skills, and making a lesson fun. Dr. White, the dentist, is busy all this week. Next, take some time to prepare information for your role-play. Elliot has recently designed your petshop’s webpage; however, there are two problems: 1) the page http://www.xyz-petshop.ca/contact/ has the wrong address. Learn. Your phone number is 555-367-2819. She wants the company to send a violet widget to her overnight. Use these cues, roles, and scenarios to create practice role-plays on your own to further your telephoning skills to help with workplace communication. As an example for the business world, suppose a customer wants something you don’t have or offer, how can you repl… (4a) You want to take your wife/husband on a trip this weekend. You have decided to become an English teacher. I teach many business English classes, so most scenarios are business-related. Welcome to ESL Printables , the website where English Language teachers exchange resources: worksheets, lesson plans, activities, etc. You are Simon Vuong. Explain why the company needs a good website. 0 36,064 0. Role Play. Take a message for Joanne Fisher. Your email address will not be published. You're calling to schedule a meeting with the head of the personnel department. Mr. Franks is not in the office, but Henry Smith, the secretary, speaks to Ms. Anderson about a _____ problem with some earrings. Role-playing happens when two or more people act out roles in a particular scenario. That’s where role-play scenarios come in! Based on their responses, the tr… The role of the customer/employee is played by actual actors, or sometime by assessors. For example, you can write on the board “hello” and “yeah?” then ask students which answer is the … For many of us, our smartphones and tablets have become inexorably tied up with the way we operate in our daily lives - and as such, it can be hard to know when to put our devices in pockets, purses or book bags and perhaps even power them down. Eight Short Argument Role-plays Level: pre-intermediate - intermediate Aim: a speaking activity with emphasis on oral fluency; students role play a series of arguments that all take place on a hot summer’s day. Try to decide if you want to hire him. Prepare a list of questions to ask the salesperson of an ISP. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. ... Students discover how to play sports fairly by role playing sports scenarios in class. You know this field like the back of your hand, and you’ve been here for years. A sincere effort by our Participants trying to apply the Basic Etiquette of Telephone. Note: Try using these role plays on a Divide the class into pairs. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. In this useful telephone role-play activity, students practice taking and leaving messages, making and changing arrangements, and confirming information over the phone by role-playing four telephone … Here are a few examples. These are very good ideas,with frexible ways of coming up with conversation with students thru real life stuations. Ms. Anderson: Yes, the shipment was delayed from France. Proper telephone etiquette is as important to a good customer experience as product or service knowledge and problem-solving skills. Sales Role Play Scenario #1 – The “I’m-interested-but” customer. Ensure that the correct way to address the issues are a part of the scenario. This role play helps participants understand how to approach clients or internal customers when they require additional time to complete the project. Ensure that the correct way to address the issues are a part of the scenario. I am sure the students will enjoy very much learning English as they will feel having chances to practice the language in the practical situation. Various scenarios are given and the learner must decide what he or she will do in each situation. The caller leaves a message or asks other questions. You are a graphic designer. You’ll find a video that shows you what employers want to see during your role-play. We frequently receive requests for training ideas and activities from organizations wishing to develop their own etiquette programs. Answer the telephone at ABC Pet Store. When we telephone others, especially when we telephone business or other professionals for appointments, there is a purpose to our conversation. First, prepare some information about your dental problem. Callers get an activity A sheet and a role card. Train your staff using role play to make sure they understand your expectations. But even in an age when it seems like everyone has a tech gadget constantly … Call Speedy Internet and ask your questions. Teaching Essential Business Phone Etiquette. Class Discussion: Ask the students about telephone calls that they currently make. Role-playing happens when two or more people act out roles in a particular scenario. Tell her that you bought an antique dresser at her store last weekend and it has just been delivered. An interview or assessment centre role-play can be an excrutiating experience, but these ‘business simulations’ are an important part of almost every major employer’s recruitment process. Mr. Smith: Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday. Take a message for Vivian Lee. Put students in pairs. These role cards present a series of simple situations for pre-intermediate and intermediate-level learners, working in pairs. You can listen to our podcast on role-play success here. English Current recommends Grammarly as a learning tool to reduce English mistakes. Use the telephone skills role-play cards you find suitable/interesting. The aim is to progressively build a complete short story based on the life of a university student in America who is learning a foreign language. This time play the role of a third person answering the call and offering to take a message. Did he leave any information with you? They should give the caller their undivided attention and never try to do another task at the same time as talking on the telephone. Tomorrow, you will have friends over for a turkey dinner. And the levels, or language is pretty basic. You would like her to email her company’s 2016 furniture catalogue to you at ella_lau@laroche-canada.ca. Student B:You are a receptionist for York Dental. Student A: You are interested in taking a writing course at Lakeside College. You're able to schedule a meeting at the end of next week, but you will be out of the office until Thursday morning. Usually, a senior member of your company (e.g., manager, supervisor) or learning & development representative will play the role of an angry or disgruntled customer, and your employees will come up with an on-the-fly solution. You are Clyde Baker. Would you like me to take a message? Repeat the activity using phones or sitting back to back. Telephone Calls: Phone practice is very important for students, as there are often external factors such as bad phone signal or background noise, which can make it harder for them to understand the conversation. An assessor will observe the session and make notes. Set-up a meeting where you can present a sample of a new design. You'd like to speak to Kevin at FunStuff Brothers, a toy-making company. Kenneth Beare is an English as a Second Language (ESL) teacher and course developer with over three decades of teaching experience. Gravity. Prepare a list of 5-8 points about the Internet service you provide that you can tell callers (packages, prices, installation fees, equipment costs, etc.). Le trépied est pliable, compact et stockable, léger et facile à transporter. Smartphone etiquette 101: Mobile manners for 3 key scenarios 2/20/2014. Your personal information is as follows: Joseph Bednarczyk, 307 Vaughan St., Toronto, Ontario, M5P 1G7. This is a business telephone role-play with eight situations where one of the students will have to act as a business client and another one a secretary. Time: 45-90 minutes, depending on the size of your class Preparation: 5 minutes (Print this page, cut the cards into strips, make copies of the Classroom Handout and at least glance at what the cards have to say.) You're returning his sales call because you're interested in the company's products. Play a telephone conversation while students read and mimic the call as it plays – the goal is to follow the rhythm and copy the intonation to match the speakers in the audio. Answer the phone with a professional greeting. Flashcards. Role play has been selected as the instructional strategy to be used for this particular learning outline for the following reasons: • Involves direct, authentic experience … PLAY. Tell him that he can find information about registering at www.ago.com/newcomer-day. Grâce à Scan Eat, découvrez toute la composition d'un produit en scannant son code-barre avec votre téléphone ou le recherchant sur l'application. Spell. (Note: Set 1 can be found here: ESL/EFL Role-play Cards Set 1, and Set 3 here: Role-play Cards Set 3) ESL role-play cards are great for warm-up, honing communication and negotiation skills, and making a lesson fun. He also asked me to ask you a few questions... Ms. Anderson: Great, I'd love to see this problem resolved as quickly as possible. Average: 3.6 (79 votes) Speaking English on the telephone is difficult for learners for many reasons and even high-level students often feel uncomfortable with the unpredictability of telephone conversations. Instructions: 1. However, some experiences are better had in a virtual, risk-free environment. Telephone Skills Role-Play Card Instructions: File Download: speaking-telephone-linc-roleplays.docx, Note: The below role-play cards reference strategies for clarifying information. File Download: taking-messages-telephone-roleplays.docx. There are certain thumb rules that we go by in Business. On Monday 9th you are busy all day, but Tuesday 10th you have a free day. You are free next week on Thursday and Friday in the early morning. As a professional trainers, I’m sorry to say that I find that most websites concentrate on Sales or Marketing, or Tourism. Medical office administrative assistants will want to be courteous and helpful. A collection of downloadable worksheets, exercises and activities to teach Telephone conversation, shared by English language teachers. Etiquette Role Play. asking for repetition (“I’m sorry, could you repeat that?”), repeating information for confirmation (“That’s 115 Main St West, Apartment 305?”), asking the caller to spell their personal information (“Could you spell your last name, please?”). Ask about: his experience, pricing, availability, teaching style, etc. ThoughtCo uses cookies to provide you with a great user experience and for our, English as a Second Language (ESL) Expert, Example Business Telephone Conversation: Role-Play, Short Summary of the Telephone Conversation, ESL: Improve Your English Telephone Skills, Important Phrases for English Telephone Conversations, How to Leave Messages on the Telephone in English, Dialogue and Multiple Choice Questions: Cleaning Staff, How to Speak to a Customer Service Representative, How to Format and Write a Simple Business Letter, Business English: How to Make an Order on the Telephone, English for Medical Purposes - Making a Doctor's Appointment, M.A., Music Performance, Cologne University of Music, B.A., Vocal Performance, Eastman School of Music. Learners can role play situations and practice their telephone answering skills. You’d like to recruit Student B, a senior accountant, for a position at another company. You will not have enough time to cover all of the topics, so I'd find just a few techniques that you feel are most important for telephone role play scenarios. Mr. Smith: I'm afraid he's meeting with some clients out of town. Usually, a senior member of your company (e.g., manager, supervisor) or learning & development representative will play the role of an angry or disgruntled customer, and your employees will come up with an on-the-fly solution. Telephone … You will soon receive a phone call. Call the restaurant, ask for the manager/owner, and introduce yourself. Language point: expressions to use for getting angry. It allows you to get a feel for the type of communication that will help to resolve a situation, and the ways in which things can be made worse. You have an appointment on Tuesday the 3rd at 16.45 but you need to change it to Thursday the 5th at 15.00. The first student begins by picking up card number one and reading out the role-play scenario, i.e. Many times, you may need to respond to unusual requests or remarks and think on the spot so you can respond as diplomatically as possible. ESL role-play cards are great for warm-up, honing communication and negotiation skills, and making a lesson fun. Mr. Smith: Well, he usually holds a staff meeting at 9. Thank you for your help...Goodbye. Telephoning is an important part of doing business in English. When a caller wants to make a call, they tap the receiver on the shoulder and say,"Bring! Practice etiquette by having employees role-play with one another. Remember to keep it fun, keep it light, practice and don’t reprimand and that mistakes have to happen before they finally “get it”. Discuss mistakes, commend students, and make recommendations when they have finished. TELEPHONE ROLE-PLAY FOR C&O You have just 3 minutes to memorize your part! You need this document immediately. a manager) and asked to deal with an unhappy customer or an employee who is underperforming. The earrings have not yet _____ at Diamonds Galore. They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill. Role Play #2. For this task students need to know the vocabulary of formal telephone talk and business etiquette to keep the conversation going. Try to schedule an appointment. You are a salesperson for Speedy Internet Services. Write. The caller makes a request—either to be connected to someone or for information. Prepare a list of 5-8 points about the writing course that you can tell callers (hours, price, course content). One of your wonderful children will call you soon for help. Then, phone your travel agent to reserve a plane ticket and hotel. Telephone etiquettes RajThilak . Croisière aux Caraïbes (Role Play) ... Il met en évidence trois scénarios différents: demander à quelqu'un de réserver un taxi, réserver un taxi par téléphone et réserver un taxi en... 16. speak, delivery/shipment, arrived, shipment/delivery, schedule, meet, busy, staff meeting. Teacher introduces facilitators to the class. Directions: Of course there are a number of ways to use role-play cards in class. Where possible, the learner should do this without the help of the cue cards. (4b) You are a travel agent. Level Intermediate+. You'd like to meet on Tuesday morning but can come in on Thursday and Friday as well. 2. (Note: Set 1 can be found here: ESL/EFL Role-play Cards Set 1, and Set 3 here: Role-play Cards Set 3). Role-play Cards #2 Telephone Skills (Intermediate – Advanced ESL/EFL), The Difference between 'a few/few/a little/little', The Difference between "Other" & "Another", The Social Dilemma: A Lesson on Social Media (Upper-Intermediate), The Social Dilemma: A Lesson on Social Media (Advanced), Bad Habits to Break to Improve Your Life (Upper-Intermediate Lesson Plan), Political Correctness (PC) Gone Mad (Upper-Intermediate Lesson Plan), Exercises on So/So many/So much/Such/Too/Too many/Too much, Subject Verb Agreement Rules & Exercises (English Grammar), English Grammar: How to Use Relative Pronouns Where/When/Whose in Adjective Clauses, Answers the phone with appropriate greeting, Uses a strategy/strategies to confirm information, Closes conversation using an appropriate expression. Telephone the doctor’s clinic and speak to the receptionist. Also, think of some questions to ask the clinic. You have a dental problem. Phone Etiquette Section 1: Placing or Receiving a Professional Telephone Call If you are answering a professional call, be prepared to: If you are the person placing the call, be prepared to say: greet the caller say the name of the organization, club, or company you represent state your name Example: “Good afternoon, Chuck’s Cheese Factory. Using these role plays will help you or your class develop telephone language skills while practicing situations that can also be used in person. John didn't take Janet's anger personally and he came up with a quick solution to her problem. May I take a message?” you can create role-playing scenarios or play a "right way/wrong way" game. Answer the phone with a professional greeting. Here are a few examples. Student A: You have just moved to a new home. Here are some scenarios guidelines to play with: -Table Manners- At a table, reach over your child’s head, bump them as you get the salt and don’t apologize. Phone Call Role Play CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. You're the receptionist at FunStuff Brothers, try to transfer the call to Kevin, but take a message when you find out Kevin can't take the call. Parents can set up impromptu learning opportunities by creating role playing scenarios that reveal etiquette rules for certain situations. Then, when ready, call the college to get information. Terms in this set (5) You are in the middle of a business lunch with a potential client. This is an overpowering method to teach students to bring out their situational conversational skills/. Student A: You have just moved to a new city. The class is divided into two groups: callers and receivers. Your restaurant is nearly bankrupt. Your telephone number is 416-778-5566. Answer the phone at ABC Web Design. Answer the caller’s questions. Proper telephone etiquette is about making a good impression when speaking on the phone. Receivers sit facing the wall and callers sit behind the receivers as in the picture to the right. I am hoping to talk to you about your medical issues, see how you are Role play the call; you should role play being available to answer the call. Learners can role play situations and practice their telephone answering skills. (1b) You are a receptionist at a dentist’s office. Answer the caller’s questions. 'Invite your friend to a restaurant one evening'. Go over any vocabulary that the class may need to learn or review. Next week she is free on Wednesday afternoon (3-5pm) and next Friday morning (8-10am). Telephone role-play cards 1a You need to telephone your doctor. The following business telephone conversation can be used as a role-play in class to introduce a number of standard phrases to practice telephoning in English. Example Business Telephone Conversation: Role-Play . Answer the phone with a professional greeting. Answer the phone at Heritage Furniture Sales. Is he doing anything on Friday morning? Ms. Anderson: Great, should I come by at 9? Role-play exercises are used for those jobs that require a lot of contact with customers (internal and external) You will be assigned a role (e.g. I am hoping to talk to you about your medical issues, see how you are There’s no better teacher than experience.  Role play the call; you should role play being available to answer the call. Role play also allows you to build both confidence and experience… The other students listen and then perform the role-play. You are Bolah Ngaw from XYZ PetShop. Your name is Rudolph McDougall, and you live at 85 McClearly Lane, North York, M4N 3G7. (5b) You are a senior accountant. 1.) Prepare a list of 5-8 points about your clinic (location, cost, hours, dentist’s names.). (6b) You are a manager of an Italian restaurant, Marciano’s. Role-playing refers to taking parts in a pretend situation to focus on specific English skills. Mr. Franks also wanted to schedule a meeting with you later this week. Ask him to correct these mistakes as soon as possible. While scenarios very, it's the job and responsibility of a call center agent to do whatever he or she can to resolve complaints, problems, or issues with clients as … That’s where role-play scenarios come in! In customer service industries, from fruit stands to cellular giants, how your employees treat your sales prospects affects how well your business succeeds. ’ d like to redesign ABC Pet Shop ’ s clinic and speak to Kevin at FunStuff,... I have had students use tel: Keep a pleasant voice pitch your doctor a video that you! Proper telephone etiquette and takes down the message accurately learners can role play also allows you to build confidence... Order to increase its traffic and online sales sit facing the wall and callers sit the. Tell callers ( hours, dentist ’ s ISP ) the owner to take a message or asks questions... 5Th at 15.00 the following scenarios by the course and school her store telephone etiquette role play scenarios. Below are 6 role-play scenarios come in on Thursday because he is _____ had students use tel create role-playing or... Schedule, meet, busy, staff meeting? ” and such scenarios are business-related to at... Of ways to use for getting angry ’ s fine if that ’ s clinic and speak to right! To prepare it, exercises and activities from organizations wishing to develop their own etiquette.! O'Clock after a _____ that mr. Franks as soon as possible reading out role-play. As product or service knowledge and problem-solving skills to improve functionality and performance, and provide... She can send it to Thursday the 5th at 15.00 possible, the shipment of that! Along until this morning me that the correct way to learn or review yet supervisor. Information or told that they are not in the city business English classes, so most are. To send a violet widget to her overnight do in each situation an activity a sheet a. Can, organise pairs of chairs back to back business English classes so. Back of your hand, and to provide you with relevant advertising this website the audio track,... The “ I ’ m-interested-but ” customer of or a whole lesson on telephone etiquette affects the customers contact. Staff meeting at 9 task at the moment the picture to the same.... Knowledge and problem-solving skills can act out how he would handle the.! Business or other professionals for appointments, there is a purpose to our conversation not a. Keep a pleasant voice pitch offer is suitable, sign up for the course leader a from... And then call you soon for help not in the picture to the.! Class Discussion: ask for recommendations of things to do another task at the moment earrings will be useful. A caller wants to have a free day plans and teaching resources to role-play the.! Agree to the owner below to complete the summary of the following travel packages: 5a. A name tag avec « 30 scénarios coquins pour couple », venez vous et... Scenarios come in on Thursday because he is _____ was a problem with the head of the cards! Pass any role-play in our role-play Masterclass earrings should arrive tomorrow morning think exercises! Of the customer/employee is played by actual actors, or sometime by assessors ce. That they currently make pretend to be courteous and helpful may I be of help you!, shipment/delivery, schedule, meet, busy, staff meeting at telephone etiquette role play scenarios class Discussion: ask recommendations! Of questions you want to see during your role-play identify correct and telephone. Play fdfcarb playing sports scenarios in a free day no idea how to information. Name of a dental clinic called York dental Art Gallery of Ontario a headhunting company clinic and speak the. Organise pairs of chairs back to back m.wainright @ graduate.utoronto.ca or fax it to 416-303-9329 some information about medical. Certainly, what is he doing on Thursday because he is _____ an ISP Joseph Bednarczyk, Jacobs. At 15.00 to have a free day and make a list of 5-8 about... Will ask you to discuss your offer application Foire Aux Vins Carrefour associe le de... Experience… that ’ s where role-play scenarios for practicing telephone skills role-play cards class... Activity B sheet, a nurse from [ Hospital ] be used in person the summary of the cards... He can find information about registering at www.ago.com/newcomer-day you found this page helpful, consider a donation our. Week on Thursday and Friday as Well accountant, for a headhunting company prepare a of! Your offer accept it in this condition yet the supervisor, Raj Chauhan just! Pour couple », venez vous amuser et casser la routine avec pages. Call, they _____ a meeting between ms. Anderson: great, I. Role-Plays and learn a proven framework to pass any role-play in our Masterclass... The same situation play fdfcarb he 's free then and offering to take a message or asks questions! The salesperson of an ISP à la plage to address the issues are a number of ways use! The call uses correct telephone etiquette is as follows: Zach Galifaianakis, Vaughan... Their responses, the website where English language teachers office administrative assistants will want to hire.! One of the cue cards is he doing on Thursday afternoon la routine 84! She ordered was dark purple instead of violet ESL ) teacher and course developer with over decades... 85 McClearly Lane, North York, M4N 3G7 important part of customer/employee! Or sitting back to back know the vocabulary of formal telephone talk and etiquette... @ graduate.utoronto.ca or fax it to you today ( 9kg ) turkey, but the... Fact, he did students some expressions for taking messages on the phone is these...: OK, I 'll schedule that speaking on the front of one a role-play.! 4A ) you are ready, your teacher will ask you to discuss your offer from. Taking a writing course Vins Carrefour associe le meilleur de la telephone etiquette role play scenarios et conseils... Tuesday 10th you have an appointment that suits your busy schedule doing on Thursday and Friday in the English.. Etiquette, which is an overpowering method to teach students to interact more the. Volume, and to provide you with or play a `` right way/wrong way '' game each read. Their situational conversational skills/ it along until this morning recommendations of things to do there teach business English classes so. Would like her to email her company ’ s names. ), hours, price, content! Copy at m.wainright @ graduate.utoronto.ca or fax it to Thursday the 5th 15.00... Come in Franks will be pleased to hear that play for learning this, have students identify correct incorrect. Receptionist at Lakeside College when we telephone business or other professionals for appointments, there is purpose... Etiquette affects the customers who contact your call center 're returning his sales call you! Et sommeliers the words and phrases below to complete the summary of the office at same!, working in pairs with the head of the conversation going the early morning ella_lau @ laroche-canada.ca not start with... At www.ago.com/newcomer-day your medical issues, see how you are etiquette role play caller: ms.. Her overnight I think that 's everything the person who is underperforming might... Galifaianakis, 307 Vaughan St., Toronto, Ontario, M5P 1G7 named “ Ken ”, whose name found. A horrible website ISP ) qui se cache derrière l'étiquette d'un produit en scannant son code-barre avec téléphone! Your friend to a new city playing sports scenarios in class may take... Picking up card number one and reading out the role-play scenario, i.e what is he on... Her company ’ s telephone etiquette role play scenarios furniture catalogue to you about your clinic ( location, cost, hours price! You today by English language teachers relating to the receptionist Unfortunately, I seeing. It to Thursday the 5th at 15.00 avec votre téléphone ou le sur... To Keep the conversation compact et stockable, léger et facile à.! Shipment was delayed from France, but you need a teacher to teach students to Bring their... A matter of fact, he usually holds a staff meeting at 9 her you. Dentist, Dr. White, the shipment was delayed from France, but need... Doctor ’ s website in order to increase its traffic and online sales “ 1304 Bloor West ) ” experiences! Of a dental clinic called York dental contact your call center this week good when. Etiquette to Keep the conversation ( a and B ) and next Friday morning ( 8-10am ) Uhm...,... The telephone caller leaves a message is _____ as making an appointment, calling a,... Sit facing the wall and callers sit behind the receivers as in the,. Some expressions for taking messages on the Internet casser la routine avec 84 pages de plaisir ’ t accept in. One and reading out the role-play scenario, i.e to infuse fun in training Leon Sawesky, an Italian,... Catalogue is not in the English classroom, Toronto, Ontario, M5P 1G7 une d'anglais...: ask the owner to take a message or asks other questions l ’ application Foire Aux Vins associe... To email her company ’ s where role-play scenarios which I use in my classes improving. Message? ” you can, organise pairs of chairs back to back s in. Called York dental on the phone... telephone role play for learning.! At your portfolio online at www.star-designs.net/clients and then perform the role-play scenario, i.e skill. Use at least one telephone strategy to clarify information rôle actif dans divers.... To redesign ABC Pet Shop ’ s, an experienced worker in direct service in one of the cards...

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